PCSpecialist has the best customer service I have experienced, a lot of other companies could learn a lot. I've worked in customer service for about 13 years now, I'm 33 and I'm just so happy I got to speak to a real person who not only understood my issues, provided updates and ensured the problems were fixed efficiently and fast and frankly didn't make me feel stupid. I'll preface the below ramblings with: I have had some personal issues lately I won't bore you with but my PC bricking it was the icing on the stress cake.
This is my second PC from PCSpecialist, my first I bought back in 2016. That one is still running fantastically by the way, my fiancé uses every night and it runs league of legends and other games just great. The only reason I bought a new PC is because I lucked into some money and thought it would be nice if we could game together. I had a similar issue with the 2016 PC where the PSU had an issue and through an RMA it was sent back and returned to me fixed and ready to go! I remember being a bit of a tough customer and giving someone a hard time on the phone back then over the time frame but that was my impatience more than anything, it was fixed quickly and returned to me with no further problems to date.
I bought my new PC in February of 2023. It is fantastic, great price for all of the games this thing plays and the only reason I had any issues I believe is because of some power outages. Had the report back today in fact, fried my motherboard. Now here is where these guys are fantastic, my PC was bricked. Did not turn on, not responsive (for now).
I called up, near their closing time (8pm thats pretty awesome since I work) I might add and the advisor helped me order new boxes because obviously I threw mine away in a house move. It's always the case. They arrived a day or so later. The guy I spoke too was so kind and helpful and I could hear people packing up to go home, he did not hurry me or make any fuss. I felt like a bit of a jerk but he reassured me it was fine. Helped me order the RMA etc no problem. Then my pc started working again the next day. I liaised with the team via email and I decided to keep the boxes but they refunded me the RMA price. Just less than £50 it was and they also provided me advice on what to do if I experience the same problems again and said I could email for any sort of advice going forward.
Just my luck though a day or so later my PC really did die, this time completely non responsive. I emailed back to the person who had initially helped me with my first RMA refund and provided me the advice. Tried to trouble shoot it further but ultimately I decided I needed the experts to find the problem and help fix it. I didn't ask at the time but I must have had about 2 weeks or so left on my warranty.
So on the evening of the 17th of Jan I went on the website, ordered the RMA myself. I didnt bother the phone line this time and on the 19th DPD came to collect my PC. I packaged it in the boxes I had ordered previously and it was taken to be inspected, fixed, stress tested (Amongst all of the other stuff I didn't witness/wouldn't understand) and it was back at my home on the 25th of January good as new.
If you have any concern about who to go to for a custom PC, let me tell you - PCSpecialist are the ones you go with. Everything is streamlined on their end, the only hold ups I can ever imagine is waiting for specific parts to be on order or something along those lines. My emails were responded to quickly and by a real person, the guys on the phone are great, patient and kind. I was never made to feel like an idiot (to me its just my magic box that plays games I know only basic things about whats going on inside).
From the 2 PC's I've ordered problems were very most likely my error/environmental problems and both times fixed, quickly and I feel like a valued customer which is very rare nowadays.
Although my whole experience was fantastic and I problably havnt given the technicians as much thanks as they deserve (thank you btw, I dont have to raid on my crappy laptop this week). I really want to zero in on the customer services though as that's who I had the most interaction with, especially Teo who answered the majority of my emails. I'm a bit of an oversharer it seems and he put up with me. ;D
I can't comment too much on value for money, I tried to do my research and for what I wanted (a mid tied PC, spent about £1,300 I could post specs later) I made it on several sites and this one was the cheapest, and I knew them so I went with them. Glad I did, because if I didn't I couldn't say if I would be sat here at my PC now or not having the same issues with another company. I'm lucky to have been provided with such peace of mind with (for me) such a big purchase in todays economy.
THANK YOU PCSpecialist.